We at Burlington Writers Workshop pride ourselves on ensuring our customers are completely satisfied with their purchases. However, if you are not satisfied, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Non-refundable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
In case you received a defective or damaged product, we can exchange the product. Please contact us at firstname.lastname@example.org as soon as possible.
- Contact Us
If you have any questions on how to return your item to us, please contact us at email@example.com.
By making a purchase on our website, you are agreeing to our Refund Policy. Please ensure that you have familiarized yourself with our Refund Policy before making a purchase.